TERMS AND CONDITIONS OF EASY POLISH ONLINE POLISH LANGUAGE COURSES
Version of 17.08.2026
For legally-binding Polish version check HERE
§1. General Provisions
1. These Terms and Conditions set out:
a. the rules for the provision of electronic services by the Organizer;
b. the rules for concluding and performing agreements for participation in online Polish language courses organized under the Easy Polish brand;
c. the rights and obligations of the Organizer, Customers and Participants;
d. the rules for making payments, filing complaints, withdrawing from the Agreement and terminating it.
2. These Terms and Conditions constitute the terms and conditions referred to in Article 8 of the Act of 18 July 2002 on the Provision of Electronic Services.
3. These Terms and Conditions are made available free of charge on the Website in a manner enabling their content to be reviewed prior to the conclusion of the Agreement, as well as enabling them to be obtained, reproduced and recorded.
4. Before making payment, the Customer is given the opportunity to review these Terms and Conditions and confirms their acceptance.
5. These Terms and Conditions, together with the Confirmation of Conclusion of the Agreement, set out the content of the Agreement concluded between the Organizer and the Customer.
6. In the event of a conflict between these Terms and Conditions and the individually agreed provisions of the Confirmation of Conclusion of the Agreement, the provisions individually agreed with the Customer shall prevail.
7. In the case of a Customer who is a Consumer, the provisions of these Terms and Conditions do not exclude or limit the rights to which the Consumer is entitled under mandatorily applicable provisions of law.
§2. Definitions
The terms used in these Terms and Conditions shall mean:
1. Organizer – Aga & Justyna spółka z ograniczoną odpowiedzialnością (a Polish limited liability company) with its registered office in Katowice, ul. 3 Maja 22/2C, 40-096 Katowice, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Katowice-Wschód in Katowice, 8th Commercial Division of the National Court Register, under KRS No. 0001042482, NIP (Tax Identification Number) 6343024842, REGON (Statistical Number) 525606650, e-mail address: [email protected], telephone: +48 690 015 009
2. Website – the Organizer's website available at easypolish.org.
3. Customer – a natural person, legal person or organizational unit concluding the Agreement with the Organizer.
4. Consumer – a Customer who is a consumer within the meaning of Article 22¹ of the Civil Code.
5. Trader with the Rights of a Consumer – a natural person concluding the Agreement directly related to their business activity, where it is apparent from the content of the Agreement that it is not of a professional nature for that person, arising in particular from the subject matter of the business activity conducted by them.
Whenever these Terms and Conditions grant specific rights to a Consumer, those rights shall also apply to a Trader with the Rights of a Consumer, unless otherwise provided by these Terms and Conditions or by mandatorily applicable provisions of law.
6. Participant – a natural person taking part in the Course. The Customer may simultaneously be the Participant.
7. Course – an educational service consisting of the Participant's participation in a specified cycle of Polish language classes conducted online, the detailed parameters of which are set out in the Confirmation of Conclusion of the Agreement.
8. Group – a team of Participants assigned to a given Course, as a rule consisting of 4 to 8 persons.
9. Teacher – a person conducting classes within the framework of the Course.
10. Evaluation Interview – an interview conducted prior to enrollment in the Course in order to determine the level, needs and recommended Group for the Participant.
11. Registration Form – an electronic form used to confirm the Participant's enrollment in the Course, completed after the Evaluation Interview and after receiving a recommendation regarding the Course and Group number.
12. Confirmation of Conclusion of the Agreement – a document or electronic message (e-mail) sent to the Customer by the Teacher, containing the individual terms of the Course.
13. Terms and Conditions – these terms and conditions.
14. Agreement – the agreement for participation in the Course concluded between the Organizer and the Customer. The Agreement is concluded at the moment the Customer receives the Confirmation of Conclusion of the Agreement.
15. Durable Medium – a material or tool enabling the Customer to store information addressed personally to them, in a manner allowing access to that information in the future, for a period appropriate to the purposes of that information and allowing the stored information to be reproduced unchanged, in particular an e-mail message or a PDF file attached thereto.
§3. Type and Scope of Services Provided Electronically
1. The Organizer provides the following services electronically:
a. making available and handling the Registration Form;
b. organizing the Evaluation Interview;
c. communicating with the Customer and Participant via e-mail;
d. making available information concerning the Courses;
e. sending links and access data for classes;
f. making available training materials, in particular via Google Drive;
g. conducting classes online, in particular via the Zoom platform.
2. The services referred to in sec. 1 are included in the price of the Course. The fee for participation in the Course is specified by the Website, the Registration Form and the Confirmation of Conclusion of the Agreement.
3. The Evaluation Interview and the recommendation provided after it serve to match the Participant to the appropriate level and Group. The Evaluation Interview itself and the provision of the Group number do not result in the conclusion of the Agreement or in the creation of a payment obligation.
4. The Organizer undertakes to carry out the Course in accordance with the Agreement, the Course syllabus, and with due diligence.
5. The Organizer does not guarantee that the Participant will achieve a specific level of language proficiency. The learning outcome depends, in particular, on attendance at classes, active participation, completion of exercises, individual work, and the individual aptitude of the Participant. This provision does not exclude the Organizer's liability for the proper performance of the Course in accordance with the Agreement.
§4. Technical Requirements
1. The use of the services requires:
a. a device with internet access;
b. a stable internet connection;
c. an up-to-date web browser supporting cookies and JavaScript;
d. an active and correctly configured e-mail account;
e. the Zoom application or the ability to use the Zoom platform via a browser;
f. a camera, microphone and a device enabling sound playback;
g. software allowing the opening of materials made available by the Organizer.
2. Before the Course begins, the Customer should check whether their equipment and internet connection meet the requirements indicated in sec. 1.
3. The Organizer shall not be liable for technical problems arising solely from the Customer's or Participant's device, software or internet connection, provided that the Organizer correctly made the Course classes available and remained ready to provide the service.
4. If, for reasons attributable to the Organizer or the platform used by it, it is not possible to conduct the entire class or a material part of it, the Organizer shall provide a replacement class.
5. If it is not possible to conduct a replacement class, the corresponding part of the price shall be refunded or – with the Customer's consent – credited towards other classes.
6. Short-term technical disruptions that do not prevent the conduct of a material part of the class shall not, in themselves, constitute grounds for deeming the class not to have taken place.
§5. Rules for the Use of the Services and Prohibition of Unlawful Content
1. The Customer or Participant are obliged to use the services in accordance with the law, these Terms and Conditions, the principles of community life, and with respect for the rights of other persons.
2. In particular, it is prohibited to:
a. supply unlawful content;
b. infringe personal rights, copyrights, privacy or other rights of third parties;
c. direct threats, offensive statements, discriminatory content or content constituting harassment towards other Participants, the Teacher or the Organizer;
d. persistently or materially disrupt classes;
e. impersonate other persons;
f. enable unauthorized persons to participate in classes;
g. share links, passwords or access data for classes with third parties;
h. record, fix or transmit classes without the required consents;
i. use classes or materials for unlawful purposes;
j. attempt to gain unauthorized access to the Website, the platforms used by the Organizer, or the data of other persons.
3. The Participant should use the access data for classes in a manner that protects it from access by unauthorized persons.
4. The Customer is responsible for the conformity of the data provided by them with the actual facts.
§6. Conclusion of the Agreement
1. The process leading to the conclusion of the Agreement includes:
a. the Participant's participation in the Evaluation Interview;
b. receipt from the Organizer or the Teacher of a recommendation regarding the appropriate Course and Group;
c. completion of the Registration Form and selection of the Group number;
d. provision of the Customer's data and, if a different person, the Participant's data;
e. reviewing these Terms and Conditions, the Privacy and Cookies Policy, and the information concerning the Course;
f. making the required declarations;
g. selection of the method of payment;
h. use of the button clearly indicating that placing the order entails an obligation to pay;
i. effective payment of the full price or the first installment;
j. sending by the Organizer of information about enrollment in the Course;
k. delivery by the Organizer of the Confirmation of Conclusion of the Agreement.
2. The choice of Group number in the Registration Form should correspond to the Group communicated to the Customer or Participant after the Evaluation Interview.
3. If the Customer selects a Group number other than the one communicated after the Evaluation Interview, the Organizer will contact the Customer to clarify the discrepancy.
4. Until the discrepancy is clarified, the Organizer may withhold the assignment of the Participant to the Group. The Organizer may not, without the Customer's consent, assign the Participant to a Group with different conditions; the final decision rests with the Customer.
5. The Agreement is concluded at the moment of receipt from the Organizer of the Confirmation of Conclusion of the Agreement, subject to the effective payment of the full price or the first installment.
6. If participation in the selected Group is not possible, for example as a result of a technical error or simultaneous registrations, the Organizer shall promptly:
a. offer the Customer a place in another Group with an appropriate level, schedule and conditions, or
b. refund to the Customer the entire payment received.
7. Transfer to another Group requires the Customer's consent if it would cause a material change to the schedule, level, number of classes, Group size, or other main features of the Course.
8. Together with the Confirmation of Conclusion of the Agreement, the Organizer shall send the Customer, on a Durable Medium:
a. the Privacy and Cookies Policy,
b. these Terms and Conditions in the version in force on the date of conclusion of the Agreement, containing, among other things:
- instructions on the right of withdrawal from the Agreement;
- a model withdrawal form;
- information concerning the processing of personal data.
9. The Confirmation of Conclusion of the Agreement shall contain at least:
a. the parties' data;
b. the Participant's data, if a person other than the Customer;
c. information about the Group;
d. the number and length of classes;
e. the period of performance of the Course;
f. the total price;
g. information on the request for earlier commencement of performance, if such a request has been made.
10. The Customer is obliged to provide true and up-to-date data, including the data required to issue an invoice.
11. If the Customer and the Participant are different persons, the Customer is obliged to communicate to the Participant the rules of participation in the Course set out in these Terms and Conditions. The liability of the Customer or the Participant for breach of these Terms and Conditions shall be determined in accordance with the principles arising from the applicable provisions of law.
12. If the Participant's data differ from the Customer's data, the Customer confirms that they are authorized to enroll that person in the Course and to provide their data to the Organizer.
§7. Prices and Payments.
1. The current prices of the Courses are indicated on the Website and in the Registration Form.
2. In the case of Consumers, the price indicated prior to the conclusion of the Agreement is the total price, including due taxes and mandatory fees.
3. If, due to the Customer's status, place of residence, registered office, place of performance of the service, or other circumstances required by law, the determination of the tax due requires the provision of additional data, the Customer shall be informed of the total price payable before placing an order that gives rise to an obligation to pay.
4. The price of the Course may not be unilaterally increased by the Organizer after the conclusion of the Agreement.
5. Payment may be made by payment card, via PayPal, or via BLIK. The payment methods available to a given Customer are displayed on the payment page before the order is finalized.
6. The unavailability of a particular payment method due to location, currency, the settings of the payment operator, or the technical conditions of a given transaction does not affect the price of the Course.
7. Electronic payments are handled via Stripe or another operator indicated in the payment process.
8. Payment in installments constitutes an agreed method of paying the price for the entire Course and does not constitute periodic remuneration of the Organizer.
9. The number of installments, their amount, and the payment dates are indicated before the conclusion of the Agreement and in the Confirmation of Conclusion of the Agreement.
10. If payment by installments is carried out by means of automatic charging of the indicated payment method, the Customer gives their consent to this in the payment process.
11. Automatic charging shall end after the last due installment has been collected, or earlier if the Agreement is terminated and no further due amounts remain.
12. If the collection of an installment fails, the Organizer shall inform the Customer of the arrears and set an additional deadline of not less than 7 days for making the payment.
13. After the ineffective expiry of the additional deadline, the Organizer may suspend the Participant's access to classes and subsequently terminate the Agreement in accordance with §16.
14. In the event of a delay in payment, the Organizer may demand statutory interest for delay.
§8. Performance of the Course
1. The Course is carried out online via the Zoom platform or another platform indicated to the Customer before the start of classes.
2. Classes take place according to the schedule indicated in the Confirmation of Conclusion of the Agreement or an attachment thereto.
3. Unless indicated otherwise, class times are given according to the time applicable in Poland, i.e. CET or CEST, as appropriate.
4. The Course is conducted in a Group consisting, as a rule, of 4 to 8 Participants.
5. The number of classes, the length of individual classes, the level of the Course, and the period of its performance are specified in the Confirmation of Conclusion of the Agreement.
6. The link to classes may be:
a. fixed for the entire Course and sent before the first class, or
b. sent before each individual class.
7. The Organizer provides the materials envisaged in the Course syllabus.
8. The list of Teachers conducting individual Courses may be indicated on the Website or in the Confirmation of Conclusion of the Agreement.
9. The Organizer may change the Teacher in the event of the Teacher's illness, indisposition, termination of cooperation, or the occurrence of another justified reason, while ensuring a person with qualifications appropriate to the given Course.
10. A change of Teacher does not limit the Customer's right to file a complaint if, after the change of Teacher, the Course is not carried out in accordance with the Agreement or with due quality.
11. The Organizer may introduce immaterial organizational changes that do not alter the main features of the Course and do not worsen the Customer's situation.
12. A material change to the hours of classes, the number of classes, the level of the Course, the form of classes, or the size of the Group requires the Customer's consent, unless the change is necessary to perform an obligation arising from provisions of law.
13. If further performance of the Course on the original terms is not possible, the Customer may terminate the Agreement and receive a refund of the part of the price corresponding to the classes not carried out.
§9. Attendance, Camera, and Rules of Participation in Classes
1. Due to the interactive nature of the Course, the Participant should actively take part in classes.
2. The Participant should have the camera switched on during the Evaluation Interview and classes, unless the nature of the given Course or an individual arrangement with the Organizer provides otherwise.
3. The requirement to use the camera is applied taking into account technical or health circumstances, and circumstances related to the Participant's disability or privacy.
4. If the Participant is unable to use the camera for a longer period, they should inform the Teacher or the Organizer of this. Repeated and unjustified failure to use the camera may constitute a breach of the Course rules and grounds for termination of the Agreement through the Participant's fault.
5. Before deciding to terminate the Agreement for the reason indicated in sec. 4, the Organizer shall:
a. inform the Customer of the identified problem;
b. enable the circumstances to be presented;
c. call for a change in the manner of participation in classes;
d. set an appropriate deadline for compliance with the call.
6. Unless agreed otherwise, the Participant should join classes in a manner enabling their identification by the Teacher, using their first name or an agreed designation.
§10. Participant's Absences
1. A Participant's absence from an individual class does not result in a change to the Group's schedule.
2. If the Organizer correctly made the class available and remained ready to conduct it, the Participant's absence from a given class does not result in an automatic reduction of the price allocated to that class.
3. The Organizer shall make available to the Participant the materials intended for the participants of the given class, provided that such materials have been prepared and their nature allows them to be made available.
§11. Cancellation or Change of the Date of Classes
1. If a class cannot take place for reasons attributable to the Organizer, the Organizer shall promptly inform the Customers thereof and propose an alternative date.
2. The alternative date should be set taking into account the Course schedule and, as far as possible, the Participants' availability.
3. The Organizer may present the Group with more than one alternative date.
4. If it is not possible to conduct a replacement class, the Customer is entitled to a refund of the part of the price allocated to the classes not carried out.
5. A change to the date of an individual class may not lead to a material unilateral change of the entire Course schedule.
§12. Group Size and Cancellation of the Course
1. The launch of the Course may be conditional upon the registration of at least 4 Participants.
2. If the minimum number of Participants is not reached, the Organizer may cancel the Course before it begins.
3. The Organizer shall promptly inform the Customer of the decision to cancel the Course.
4. If the Course is cancelled before it begins, the Customer shall receive a full refund of the payments made within a period not exceeding 14 days from the date on which they were informed of the cancellation of the Course.
5. Instead of a refund, the Organizer may offer the Customer participation in another Group. Acceptance of this offer is voluntary.
6. A decrease in the number of Participants below four after the Course has begun does not result in an automatic change to the price, number, or length of classes; however, the Organizer may propose:
a. a merger with another Group of an appropriate level;
b. transfer of the Participant to another Group;
c. an agreement on a changed format of classes;
d. termination of the Course with a proportional settlement.
7. A material change to the schedule, level, number or length of classes, or price requires the Customer's express consent.
8. If the Customer does not consent to the proposed material change, the Customer may terminate the Agreement, and the Organizer shall refund the part of the price corresponding to the classes not carried out.
9. The withdrawal of other Participants may not result in an automatic increase in the price due from the remaining Customers.
§13. Materials, Copyright, and Recording of Classes
1. Materials made available in connection with the Course may be protected by the copyrights of the Organizer, the Teacher, or third parties.
2. The Customer and Participant may use the materials for the purposes of personal learning within the framework of the Course.
3. Without the prior consent of the authorized person, it is prohibited, in particular, to:
a. disseminate the materials;
b. publish them on the internet;
c. make them available to third parties;
d. sell or otherwise commercially exploit them;
e. remove information about the author or copyright.
4. The provisions of these Terms and Conditions do not limit the rights to which the Customer or Participant are entitled under mandatorily applicable provisions of law, including provisions on permitted use.
5. The Participant may not independently record image, sound, or screen during classes without the prior consent of the Organizer, the Teacher, and all persons whose voice, image, or statements would be recorded.
§14. Right of Withdrawal from the Agreement
1. The Consumer has the right to withdraw from the Agreement without giving any reason within 14 days of the date of its conclusion.
2. To meet the deadline, it is sufficient to send the declaration of withdrawal before its expiry.
3. The declaration may be submitted:
a. by e-mail to: [email protected];
b. in writing to the address of the Organizer's registered office;
c. using the model form constituting Appendix No. 1 to these Terms and Conditions.
4. The use of the model form is not obligatory.
5. The Organizer shall promptly confirm to the Consumer receipt of a declaration sent electronically.
6. The Organizer shall refund the payments received from the Consumer promptly, no later than within 14 days of receiving the declaration of withdrawal.
7. The refund is made using the same method of payment as the Consumer used, unless the Consumer expressly agrees to a different method that does not involve any costs for them.
8. If the Course is to begin before the expiry of the 14-day withdrawal period, performance shall commence before the expiry of that period only upon receipt of an express request from the Consumer.
9. The Consumer making the request indicated in sec. 8 also confirms that they have acknowledged that:
a. if they withdraw from the Agreement after the commencement of performance, they will be obliged to pay for the services performed up to the moment of withdrawal;
b. they will lose the right of withdrawal once the service has been fully performed, if, before the commencement of performance, they made the required request and were informed of the loss of that right.
10. The amount due for the services performed up to the moment of withdrawal is calculated in proportion to the scope of the performance rendered, taking into account the price agreed in the Agreement.
11. If the Organizer commenced performance before the expiry of the withdrawal period without the Consumer's express request or without providing the required information, the Consumer shall not bear the costs of the services performed before withdrawal, to the extent resulting from the applicable provisions of law.
12. The expiry of the 14-day withdrawal period does not exclude the Customer's right to terminate the Agreement on the terms set out in §15.
13. If the Consumer was not informed of the right of withdrawal from the Agreement, the period for exercising that right shall be extended in accordance with the applicable provisions of law.
§15. Termination of the Agreement by the Consumer after the Expiry of the Withdrawal Period
1. The Consumer may terminate the Agreement at any time by submitting an unambiguous declaration to the Organizer.
2. The declaration may be sent by e-mail to: [email protected], or in writing to the address of the Organizer's registered office.
3. The Agreement shall be terminated upon receipt of the declaration by the Organizer, unless the Consumer indicates a later termination date.
4. The Organizer shall confirm to the Consumer receipt of a declaration sent electronically.
5. In the event of termination of the Agreement:
a. the Organizer shall retain the remuneration corresponding to the classes properly carried out up to the date of termination of the Agreement;
b. the Consumer shall not be obliged to pay for classes falling after the date of termination of the Agreement;
c. the part of the price paid for classes not carried out shall be refunded;
d. future installments not due shall not be collected;
e. outstanding amounts for classes carried out before the termination shall remain due.
6. Settlement shall be made in proportion to the number of classes covered by the Agreement and carried out up to the date of termination, in accordance with the total price indicated in the Confirmation of Conclusion of the Agreement.
7. If particular services within the Course have an independent, separately indicated price, that price shall be taken into account in the settlement.
8. The Organizer shall make the refund within 14 days of the date of termination of the Agreement.
9. The provisions of this paragraph do not limit the Organizer's right to seek redress for damage on general principles, if such damage was caused by the culpable and unlawful conduct of the Customer or Participant.
§16. Termination of the Agreement by the Organizer
1. The Organizer may terminate the Agreement for good cause.
2. In particular, the following may be deemed good cause:
a. gross or persistent breach of the rules set out in §5;
b. directing threats, insults, harassment, or discriminatory behavior towards the Teacher or other Participants;
c. persistent and material disruption of classes;
d. unauthorized recording or dissemination of classes;
e. sharing the Course with third parties without the Organizer's consent;
f. failure to pay despite the expiry of the additional deadline set in accordance with §7;
g. repeated and unjustified failure to use the camera, in accordance with §9 sec. 4;
h. failure to reach the minimum number of Participants or a decrease in the number of Participants below 4;
i. in accordance with §12;other serious breach of the Agreement precluding or materially hindering its further performance.
3. Subject to sec. 4, before terminating the Agreement, the Organizer shall:
a. inform the Customer of the breach and call for it to cease;
b. enable explanations to be presented.
4. Termination of the Agreement with immediate effect, without a prior call, is possible in the event of a particularly serious breach, where the Participant's continued participation endangers the safety of other persons or causes a serious infringement of their rights.
5. The Organizer's declaration of termination of the Agreement shall indicate the reason and shall be delivered to the Customer on a Durable Medium.
6. In the event of termination of the Agreement by the Organizer:
a. the parties shall settle the classes properly carried out up to the date of termination;
b. the Customer shall not be obliged to pay the price for classes falling after the date of termination;
c. the part of the price paid for classes not carried out shall be refunded;
d. future installments not due shall not be collected.
7. The provisions of sec. 6 do not exclude the Organizer's right to seek compensation for actually incurred damage on general principles, if the Customer or Participant is liable for it.
§17. Complaints
1. The Customer may file a complaint concerning the services provided electronically or the performance of the Course.
2. A complaint may be filed:
a. by e-mail to: [email protected];
b. in writing to the address of the Organizer's registered office.
3. The complaint may include:
a. the Customer's first and last name or company name;
b. an e-mail address or other contact details;
c. the name of the Course and the Group number;
d. a description of the complaint;
e. the Customer's demand;
f. information or documents that may facilitate the handling of the complaint.
4. The absence of any of the elements indicated in sec. 3 does not result in the complaint being automatically left unaddressed, if it is possible to determine its subject matter and provide a response.
5. The Organizer shall consider the complaint within 14 days of its receipt.
6. If the handling of the complaint requires supplementary information, the Organizer may request the Customer to provide it. This does not limit the Customer's rights arising from provisions of law.
7. The response to the complaint shall be sent on a Durable Medium, in particular to the e-mail address provided by the Customer.
8. In the case of a complaint filed by a Consumer, the failure to respond within the period required by the applicable provisions shall produce the effects set out in those provisions.
9. Filing a complaint does not deprive the Customer of the possibility of pursuing claims under the applicable provisions of law.
§18. Personal Data
1. The controller of personal data processed in connection with the provision of services is Aga & Justyna sp. z o.o.
2. Detailed information concerning:
a. the purposes and legal bases of processing;
b. the data retention period;
c. the recipients of the data;
d. the rights of data subjects;
e. the transfer of data outside the European Economic Area;
f. the use of Zoom, Google Drive, Stripe and other providers;
is contained in the Privacy Policy available at: https://www.easypolish.org/privacy
§19. Out-of-Court Methods of Dispute Resolution
1. After exhausting the complaint procedure, the Consumer may make use of out-of-court methods of handling complaints and pursuing claims.
2. In particular, the Consumer may apply to:
a. the locally competent Provincial Inspector of the Trade Inspection;
b. the permanent arbitration court operating at the Trade Inspection;
c. the municipal or district consumer ombudsman;
d. a consumer organization;
e. the European Consumer Centre, if the dispute is of a cross-border nature.
3. Information on out-of-court methods of dispute resolution is available at https://polubowne.uokik.gov.pl/.
4. The use of an out-of-court method of dispute resolution is voluntary.
§20. Amendments to the Terms and Conditions
1. These Terms and Conditions shall apply in the version accepted upon conclusion of the Agreement until the end of the term of the Agreement.
2. An amendment to these Terms and Conditions does not result in a unilateral change to the content of an Agreement concluded earlier, unless:
a. the obligation to amend arises directly from provisions of law;
b. the amendment is necessary in order to remove a non-conformity with the law;
c. the amendment is exclusively favorable to the Customer;
d. the amendment is of a technical or organizational nature and does not worsen the Customer's situation.
3. The Organizer shall inform the Customer, on a Durable Medium, of amendments affecting the Customer's rights or obligations, indicating their scope, reason, and effective date.
§21. Final Provisions
1. The law applicable to the Agreement is Polish law.
2. The choice of Polish law does not deprive the Consumer of the protection afforded to them by provisions that cannot be excluded by agreement, applicable in the country of their habitual residence.
3. Disputes arising from the Agreement shall be resolved by the courts having jurisdiction in accordance with the applicable provisions of law.
4. These Terms and Conditions do not impose on the Consumer the jurisdiction of a court based on the Organizer's registered office.
5. If any provision of these Terms and Conditions proves to be invalid or ineffective, this shall not affect the validity of the remaining provisions. In place of the invalid or ineffective provision, the relevant provisions of law shall apply.
6. These Terms and Conditions are available in Polish and English.
7. The Agreement is concluded in the language version made available to the Customer and accepted by them in the course of placing the order.
8. In the event of discrepancies between the language versions, the version delivered to the Customer on a Durable Medium as part of the concluded Agreement shall be binding on the Customer.
9. These Terms and Conditions shall apply from 17.08.2026.
APPENDIX NO. 1
MODEL WITHDRAWAL FORM
This form should be completed and returned only if you wish to withdraw from the Agreement. The use of the form is not obligatory.
Addressee:
Aga & Justyna sp. z o.o.
ul. 3 Maja 22/2C
40-096 Katowice
e-mail: [email protected]
I/We() hereby give notice() of withdrawal from the agreement for participation in the Easy Polish Course:
Course Name:
Group Number:
Date of Conclusion of the Agreement:
First and Last Name of the Consumer(s):
First and Last Name of the Participant, if a person other than the Customer:
Address of the Consumer(s):
E-mail Address Used When Concluding the Agreement:
Signature of the Consumer(s):
A signature is required only if the form is sent in paper form.
Date:
(*) Delete as appropriate.
INFORMATION CONCERNING THE EXERCISE OF THE RIGHT OF WITHDRAWAL FROM THE AGREEMENT
Right of Withdrawal from the Agreement
You have the right to withdraw from the Agreement for participation in the Course without giving any reason within 14 days.
The withdrawal period expires after 14 days from the date of conclusion of the Agreement.
To exercise the right of withdrawal from the Agreement, you must inform:
Aga & Justyna sp. z o.o.
ul. 3 Maja 22/2C
40-096 Katowice
e-mail address: [email protected]
of your decision to withdraw from the Agreement by means of an unambiguous declaration, for example a letter sent by post or a message sent by e-mail.
You may use the model withdrawal form constituting Appendix No. 1 to these Terms and Conditions, but this is not obligatory.
If you send the declaration of withdrawal from the Agreement by e-mail, we will promptly confirm its receipt on a Durable Medium.
To meet the withdrawal deadline, it is sufficient for you to send information concerning the exercise of your right of withdrawal before the expiry of the withdrawal period.
Effects of Withdrawal from the Agreement
In the event of withdrawal from the Agreement, we will refund all payments received from you, subject to the amounts due for services performed up to the moment of withdrawal, if you requested the commencement of the performance of the service before the expiry of the withdrawal period.
We will make the refund promptly, and in any event no later than within 14 days from the day on which we were informed of your decision to withdraw from the Agreement.
We will make the refund using the same method of payment that you used in the original transaction, unless you expressly agree to a different method of refund. In any event, you will not incur any fees in connection with this refund.
If you requested the commencement of the performance of the service before the expiry of the withdrawal period, you will be obliged to pay an amount proportional to the scope of the services performed up to the moment you informed us of the withdrawal from the Agreement, in comparison with the full scope of the services covered by the Agreement.
If the service is fully performed before the expiry of the withdrawal period, the right of withdrawal will expire, provided that the performance began at your prior express request and after you acknowledged that you would lose the right of withdrawal from the Agreement upon full performance of the service.
The right of withdrawal is exercised by means of an unambiguous declaration; the form may be freely chosen, and the use of a ready-made form is not obligatory. If the trader enables electronic withdrawal, it should confirm its receipt. The refund of payment should be made no later than within 14 days of receipt of the declaration, and generally by the same method of payment.
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